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About HerbsPro

What is herbal medicine?

Herbal medicine is a safe and effective method of treatment using only plant material. It encompasses both the most ancient and most modern of medical philosophies and has evolved to be as appropriate for todays health challenges as it was at its conception. Plant based medicine is still used as the primary form of health care by 80% of the world¹s population, which safely makes it the peoples medicine.

The World Health Organizations stated policy is to preserve and promote traditional herbal medicine because it is affordable, safe and effective. Herbal medicine is philosophically holistic, aiming to treat the person - in mind, body and spirit - not disease. It integrates all levels of personal well being, involving the individual in their own healing process.

What are the benefits of taking Herbal medicine?
Herbal medicine can help both acute and chronic conditions, whether slight or serious. Like all therapies, herbal medicine can be helpful to almost everybody. It has no magic wand to sweep all ills away; however western herbal medicine is especially familiar with the effects of modern day challenges such as stress, environmental toxins, pollution, and adulterated foods which daily challenge our systems and undermine wellness.

Herbal medicine can usually be safely taken by people who are already receiving orthodox treatment, although professional herbalists should be consulted to understand potential herb-drug interactions, and the impact of any conventional medical diagnoses or therapies for herbal treatment. Equally important, herbs can also provide the cornerstone for preventative and wellness strategies to aid vitality, longevity, and optimal wellness.

Herbspro.com, founded in 2004, is a leading direct-to-consumer online retailer with over 30000 products in vitamin, mineral, herbal, diet and natural cosmetic products. HerbsPro.com offer these Top brand products at a highly affordable price.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

1. Select Proceed to Checkout
2. Select or add your shipping address
3. Select a shipping speed and select Continue
4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Most of the orders are shipped within 3-4 business days of placing the order unless the product is back ordered. Please note that we do not ship on Saturdays and Sundays.

Most of our orders are shipped by USPS with delivery confirmation or UPS. Orders to the state of California are shipped by Ontrac. Our Standard Shipment can be either USPS first class, Ontrac or any other service that the shipping department considers most effective at the time of shipping the order.

The following are the approximate delivery times for the various shipping methods we use. Please note that these delivery times are applicable once the order is shipped. Most of our orders are processed within 3-4 business days after placing the order.

UPS Ground:
2-7 business days delivery depending on the Zone
Orders to Hawaii, Alaska and Puerto Rico excluded
Orders to FPO, APO and P.O.Boxes are also excluded

USPS Priority Mail
Arrives within 3-4 business days is the delivery time period.
Orders to FPO, APO and P.O.Boxes are shipped only via USPS
Orders to Hawaii, Alaska and Puerto Rico are shipped via USPS
USPS First Class
Arrives within 5-7business days is the delivery time period.

Ontrac
ONLY for orders to California, Arizona, Nevada.
1 Business day delivery for orders to CA and 2 business days for orders to Arizona and Nevada P.O Boxes excluded

International Shipping Methods:
We offer Priority Mail International, Express Mail International, UPS Worldwide Expedited and UPS Worldwide Express shipping methods to our international customers. However, our preferred method of shipping is through the United States Postal Service. If you want your order to be shipped by UPS ONLY, please make sure that you mention it in the Order Specific Instructions while placing the order. Also, make sure that you select the correct UPS service. All international orders without any specific request will be shipped by USPS services.

Customs and Duties:
HerbsPro is NOT responsible for any and all packages detained/impounded/or returned to us by the country's respective Customs Department. It is the FULL responsibility of the customer to ensure that these vitamins and supplements are allowed by their Customs. Customs regulations vary greatly by country. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

International Customers may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge.

Returns & Refunds:
We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a "No Questions" 30-day return policy. Please review our Returns Policy below.

Returns made due to Damaged (in shipping) or defective product(s) or In-correct product(s) shipped:
1) We will send a return label in case of defective or incorrect products shipped. 2) Once we receive the defective shipment, we process and ship out a new order with in 2-3 business days. 3) We will also issue complete refund (product price + shipping cost) in case the customer doesn't want the replacement items. 4) Once a product is returned, refund amount will be credited back to your account within 7 business days.

Customer Returns or Refuses any shipments:
1) Returned products must be unopened and sealed, unless defective and Refused Shipments. 2) They must be returned with in 30 days. 3) We will not charge any restocking fee. 4) We will not refund the shipping charges. 5) Once a product is returned, refund amount will be credited back to your account within 7 business days. 6) After 30 days, no returned products will be credited.

We would greatly appreciate your sending us an email at support@herbspro.com before returning the item. In your email, Please include your Order Number,Date ordered,and Reasons for return.

Return Instruction

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.