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How to check the platform of the product?

How to check the region of the product?

You checked everything? Fantastic! Now you can move on to adding the product to your cart by selecting the seller from which you want to purchase.

You can either choose to buy from the recommended offer (just click the green button 'Buy now'), or you can scroll down to select the offer that you like the most by checking the list of all available offers (click the blue cart button on the right of each offer to buy from it).

Each seller has a few details that you can check about him:

The number of sales that he made;

The percentage of positive feedback that he received (you can check the comments tha the received);

Whether he issues invoices or not.

Once you've decided on the seller you want to buy from, you can either continue shopping or go to the cart to finalize your purchase.

Do all sellers have instant delivery?

Good question! It's true that most of the sellers on G2A.com have 'Instant delivery' offers, which means that they deliver your product as soon as the order is processed and completed.

However, some smaller sellers are not able to do that and need more time to send the product. Such sellers have their offer listed under 'Up to 24h delivery offer'. It will look like that

Make sure to check that carefully if you want to have your purchase delivered to you asap.

I've added the products to my cart, how do I complete my purchase?

You're almost there! It's now time to check your cart and see if you've added all that you needed.

There are a few things that you can check in your cart:

The item(s) and the quantity that you have added;

The seller from which you are buying your product;

Whether you have added enough to qualify for the Reward Chest bonus.

If everything is fine, you can now:

Tick the box 'I have read and accepted the Terms & Conditions';

Write your e-mail address - you will receive the cd-keys for your products on the e-mail that you write here, so please keep that in mind and make sure that you use a working e-mail address and that there is no typo/mistake in it!

Click on 'Go to payment'.

This will take you to our checkout, where you will be able to complete the payment for your purchase. Please find more details about our checkout and payment methods under our 'Payments' category'.

I paid for my order, is there anything else I should do?

Of course not! Once you paid, you will be taken to the order status page and the order will be processed by our system as soon as we receive the payment for it. Depending on the payment method that you used, this process can take from a few seconds to a few minutes, so stay calm and relax - you order will be completed as soon as possible!

Once we get the funds for your order, the cd-key (or keys if you purchased more than one) will be delivered to you via e-mail:

For products purchased from 'instant delivery' offers - the cd-keys will be delivered in a few seconds;

For products purchased from 'Up to 24h delivery offer' - the cd-keys will be delivered once the seller is ready to send them to you.

You can also receive your keys directly from the order status page and from your G2A account after the order is completed. Please check this article to found out more about the delivery of digital products on G2A.COM.

I purchased a digital product - How do I receive my CD-key?

That's great to hear! Now that you've purchased a cd-key on G2A.COM for a game or any kind of software, there are basically 3 different ways for you to receive it:

Via your browser right after your order is completed;

Via an e-mail sent to the address you used for your purchase;

Via the 'My collection' tab on your G2A account.

How can I receive my key after my purchase is completed?

The first option is given to you straight after you complete your payment and your order is finalized. Do not close your browser and wait till you see a page confirming that your order was completed successfully. There, just click on 'Get CD KEY' and that's it - you can claim your cd-key!

How can I receive my key via e-mail?

Please don't worry if you didn't get your key immediately via your browser. Each time you complete a purchase on G2A.COM, your cd-key is sent to you in an e-mail using the address that you entered in the shopping cart (right before going to the checkout).

To get your key this way, open the mailbox of the e-mail address that you've used in your purchase and search for a 'G2A.COM: Shipment' e-mail. Once you found it, open it and you will see a blue button 'Get your key' - click it and this will redirect you to a page where you can display your key.

If you can't find the shipment e-mail in your mailbox, make sure you check the spam/junk folders of your mailbox as well - they can often get stuck there. You should also give a few minutes for your mailbox to update itself - sometimes it can take a few minutes for this e-mail to appear in your mailbox.

How can I receive my key via the 'My collection' tab on my G2A account?

If you have a registered G2A account, the 'My collection' tab is the default place where you will find all your purchased cd-keys. You can think of it as a personal library on G2A.COM. You can access it at any time via your dashboard once you login to your G2A account.

What if for some reason I didn't receive my key after I made a purchase?

There can be a few reasons for that. Please check this dedicated article - I didn't receive my CD-key or any e-mail. What should I do? - in which we give you a few steps to check to find out why you haven't received your key yet. No need to be afraid, we will find a solution together!

I didn't receive my CD-key or any e-mail. What should I do?

You just made a purchase but didn't receive any e-mail from us in your mailbox? Well, that's unexpected... but then again - unexpected things can happen from time to time, what's important is what we do with them.

If you didn't receive an e-mail confirmation about the order you just made, please do the following:

1) Check the Spam/Junk folders on your mailbox to make sure that there are no new messages in them.

E-mail notifications are often confused with spam by some mailboxes. Because of that, please make sure to check your spam/junk folders to see if the e-mail didn't end up there by mistake..

2) Double check the e-mail address that you entered in the shopping cart during your purchase.

Is there any chance that you used a different address or made a typo in the one you used? Please make sure to check your other mailboxes just in case to see if the e-mail isn't there, perhaps you only used a different e-mail than you think.

3) Check the status of your order in the "Orders history" and 'My Collection' tabs of your G2A Account.

If your order has the status "Waiting for payment" or "Processing", then this is why you haven't received any e-mail about your order. An e-mail with your CD-key is sent only once your order is completed.

4) Make sure to check if you haven't perhaps purchased a pre-order

Games that are purchased as pre-orders will delivered on the release date. Until then, you order will have the status 'processing' until the seller is able to deliver your cd-key on the release date (once he delivers the key, the status of your order will change to 'Complete').

5) If you still can't find anything

If you have checked all of the above and still couldn't find an e-mail regarding your purchase, please contact our support team by creating a ticket here. We will gladly help by checking the problem with you!

I didn't receive every product in my order. What should I do?

You've made a purchase, but an item is missing? If that's the case, the seller most likely ran out of keys right during the finalization of your order, which is why you received only a part of it (we delivered the keys that were in stock).

Worry not - If this happens, our system will re-check the seller's stock again after 6 hours to see if the missing CD-key can still be delivered to you. If not possible, the undelivered part of your order will be refunded.

If you haven't received every item in your order and the waiting time would be getting longer than 6 to 7 hours, just let us now know by creating a ticket and we will check that for you!

I paid, but my transaction is not going through. What should I do?

You tried to purchase an item on G2A.COM, you paid for it, but somehow the transaction is still not completed and/or your order has the status 'waiting for payment'?

That's a bummer indeed, but let's have a look at it and see what can be done to fix that!

I tried to pay, but my transaction/payment is pending

Depending on your payment method, the time needed to complete it can be different - for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes for the payment to be completed (with the help of your payment operator).

Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in G2A PAY checkout. Closing your browser window while your payment is still pending can cause issues with it and with your order - we don't want that to happen.

If you find yourself in a situation where:

you see that your payment is stuck on pending in the G2A PAY checkout for longer than 15 min;

you have accidently closed your payment window in your browser, and you can see that money was taken from you without a completed order;

Please use the dedicated virtual advisor of G2A Pay HERE. Following its instructions step by step will allow you to find the necessary assistance.

I tried to pay, but you need to verify my transaction

Once you've selected your payment method and tried to pay, our system may still need to verify your payment and approve it. Sometimes this isn't instant, as we need additional security checks to approve your payment and make sure that it is fully secure.

With that in mind, from time to time you might be asked to verify your payment via your phone number using a code. Rest assured that we do that only to maintain the highest possible security while paying via G2A Pay.

My payment is completed, but it is still stuck on 'Verification in progress…'

Although our automated security system is advanced enough to do this on its own, it's still not Skynet. Sometime, your transaction will have to be checked manually by one of our security agents.

Our agent will make sure to verify your transaction within a few minutes to 1 hour approximately. If he would need additional information, our agent might make a quick call to you using the phone number that you've provided (if you did provide it, of course). Don't be afraid to pick it up - our agent only wants you to confirm the transaction.

If your transaction would be stuck on 'Verification in progress…' for longer than 1 hour, please refer to the dedicated G2A Pay advisor HERE.

I paid using Bitcoins (via BitBay), but my order is still pending

Paying with bitcoins Is tricky and can often result in some issues with the payment failing or being underpaid.

If you have paid for your purchase using Bitcoins and your order is stuck on 'Pending' or 'Waiting for payment', please make sure to contact the operator BitBay first using the e-mail - support@bitbay.net

They will be able to check if everything is fine with your Bitcoin payment, as the problem is happening often before your funds are received in G2A Pay.

I purchased a pre-order, when do I receive it? How does it work?

How do pre-orders on G2A.COM work?

A pre-order is a product ordered before the official release date. This means that you can purchase it before the official release date and then, you just wait for the seller to send your cd-key on the day the game is released.

You can browse the list of the newest pre-orders available on G2A.COM by clicking here.

The main rule to remember is that you will always get your pre-order on the release date, but not before.

How do I check the release date for a pre-order?

You can always check the release date of a game before or after you purchase it, so no worries, you won't be buying it blindly. You can see this information after you open the product page, it will be shown to you right under the title of the product:

Keep in mind as well that if you purchase a pre-order, you order will have the status 'processing' until the seller is able to deliver your cd-key on the release date (once he delivers the key, the status of your order will change to 'Complete').

Don't be worried if the status of your order stays on 'Processing' after you paid - it's all fine!

What about the pre-order bonus, is there any?

If the product page says that a bonus is included in the offer, you will receive it depending on the details found there.

However, please keep in mind that if there is no mention about a bonus on the product page, it means that you are purchasing the game alone.

We wouldn't want you to purchase a game thinking that you will get something that the seller doesn't offer, so be sure to read each product description on G2A.COM carefully before you decide to make a purchase.

G2A PAY is an online payment gateway that offers over 200 global and local payment methods combined into one simple checkout.

Thanks to G2A Pay, merchants from all over the world can offer customers the possibility to pay with their preferred payment methods when shopping online. At the same time, customers can securely check out with the payment methods they are familiar with.

G2A Pay benefits are:

200+ global and local payment methods in 1 place

Available in over 170 countries

Supporting over 80+ currencies

Localized checkout in 20 languages

Simple & free integration

Dedicated account manager and support with integration

15 most popular CMS modules, or simple API integration

Gathering abandoned cart data

Competitive fees

Over 19M G2A users

Dedicated Business Support team for Marketplace sellers

Dedicated Merchant Support for external merchants

Free reporting tools included

Multiple payout options: Bank Transfer, Webmoney, Skrill, Payoneer

Payouts available in EUR, GBP, USD, AUD, PLN

New to G2A PAY?

Watch our Presentation on how G2A Pay can boost your online business!