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5 simple steps

Step 1
Find your phone Search for your phone. Remember anyone can sell their phone through giffgaff
Step 2
Place your order Then add item(s) to your basket. And go to the checkout to place your order
Step 3
Get everything ready Delete any personal data from your device. Remove your SIM and any memory (microSD) cards
Step 4
Send it to us Package your device, along with your order summary, and take it to the Post Office. For high-value items, please send via recorded delivery
Step 5
Get paid fast Your money is sent directly to your bank account, on the same day we process your phone
Finish
Need a new phone? Did you know giffgaff sells phones too? Check out our full range of new and refurbished phones today
Placing an Order
  • +How many phones can I recycle?
  • +What is an IMEI Number?
  • +My phone is faulty, can I still sell it to giffgaff?
  • +What if my phone is registered stolen or barred, will you accept it?
  • +My phone isn’t worth anything, can I still recycle it?
  • +iOS and Android Activation Lock
Sending in your phone
  • +Do I need to leave my sim in my phone when I send it to you?
  • +How do I send in my phone?
  • +How will I know when my phone has arrived?
  • +My packaging hasn’t arrived
Payment
  • +What if I got the model or condition wrong?
  • +When will I get paid?
  • +How do I get my phone back if I don’t agree with your valuation?
  • +How can I find out more information about the Neighbourly Foundation?
  • +I’ve accepted a new valuation for my phone. What does this mean for my charity donation?
Track your Orders
  • +How do I track the status of my order?
Open to all networks
Quick and easy quotes
Speedy payment
A more sustainable option